Last Updated: 11-03-2025
At Jayam Publications, we strive to ensure complete satisfaction with every purchase. However, if you need to cancel an order or request a refund, please review the following policy.
1. Order Cancellation
- Before Dispatch:
Orders can be cancelled within 24 hours of placing the order or before the item has been dispatched, whichever is earlier.
To cancel your order, please contact our support team at [insert email address] or call 8143565681 with your order details. - After Dispatch:
Once an order has been shipped, it cannot be cancelled. You may, however, request a return or replacement as per our return policy (if applicable).
2. Refunds
- Eligibility:
Refunds are issued only for orders that meet our cancellation or return criteria.
Items must be unused, in their original packaging, and returned within 7 days of delivery. - Mode of Refund:
Refunds will be processed to the original mode of payment within 7–10 business days after the returned product is received and inspected. - Non-Refundable Items:
- E-books or digital downloads
- Customized or print-on-demand items
- Discounted or clearance products
3. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos and order details.
We will arrange for a replacement or full refund, as applicable.
4. Contact Us
For any questions or refund requests, please reach out to:
Jayam Publications
📧 Email: jayampublications1@gmail.com
📞 Phone: 8143565681